Classes and event reservations are just like purchasing theater tickets. We staff and make purchases on your behalf in advance of the class regardless of your actual attendance. We also have limited space which makes it important for us to have an exact guest count since we often have to turn away potential students when classes fill.

Because we are a 100% reservation based business, we have to adhere to a very specific policy regarding cancellation. Please carefully review this policy below:

• If you cancel up to 3 days (72 hours) prior to your class, you can book another class.
• Within 72 hours prior to your class we CANNOT ISSUE REFUNDS OR CREDIT under any circumstances as we have very limited space available and require advanced reservations for all classes.
• In the event that we have a waiting list and can fill your space we may issue credit to you, but it is not a guarantee that we will be able to do so.
• Don’t forget – you can always send someone in your place if you can’t make it, simply let us know and we will make an adjustment to your reservation.

We reserve the right to cancel any class, at any time, for any reason. We make every effort to give as much advanced notice as possible in the rare event we have to cancel a class. Your payment will be refunded in full or you may request credit or transfer of payment to another class.

If you are signed up for a series of classes, please note that no refunds will be given after the series has begun, regardless of circumstance because space is limited in these series.

Other Policies

We reserve the right to cancel a class at any time due to insufficient enrollment, illness or in case of an emergency. Cancelled classes may be rescheduled, or your payment can be transferred towards the purchase of a different class.

We reserve the right to make substitutions for anything on our menu at any time. The highly perishable and seasonal nature of food and wine makes it difficult to stay within the confines of a menu posted well in advance. Our staff makes every effort to make the experience as enjoyable as possible for you and will occasionally make adequate substitutions in that pursuit.

If you have dietary restrictions, allergies or other important needs that should be brought to our attention, please make us aware of those in advance of your class so that we can take proper action to make sure our chefs are aware of your needs. We can not make substitutions for you on the day of your class.

We ask that cell phones be turned off during class to keep distractions to a minimum. Also, we cannot guarantee the safety of your valuables while you are cooking with us so please don’t bring any!

Babies and small children are not allowed to attend classes that are not specifically designated for children or teens. Our regular cooking classes are intended for those that are 16 years of age or older, although younger students may attend certain classes and workshops with a parent.

If you have any questions at all, please don’t hesitate to contact us at info@bestlivingjapan.com.