With so many kids, I have become a student of Lost and Found Tokyo. One of the best things about Japan is that you do not need to despair if you lose or forget something on a train or a cab. In Japan, there is a very high probability you will get your item back! I have lost wallets, numerous backpacks, phones and various sports items over the past 18+ years, and all have been found! This info is good to know, so do not lose or forget it! Best of Luck
Here is a handy list of Lost and Found in Tokyo numbers (airports, stations, taxis, and trains) However, please see below for more details.
If you realize your lose immediately and are still in the station then go talk to the train station manager and explain what you lost, which train and if possible which carriage. They will contact stations further up the line to search.
If later the same day you lost your belonging then contact the station you got off at – go in-person if you do not speak Japanese well. If it is the day after your lose then you need to contact or go directly to the Tokyo Metro Lost & Found Center in Ueno Station. Lost property is kept at Ueno Lost & Found Center for 3-4 days. You need to show your ID (Japanese driver’s license, passport, insurance card, student ID card, etc.) when claiming your belongings. When claiming for someone else, you need a letter of proxy. Telephone of Ueno Station Lost and Found 03-3834-5577, open 9:00-20:00 (365 days a year), located across from the pass office in Ueno Station (Hibiya Line) Ueno Station Map (Japanese Only).
If more than 4 days have passed since you lost your item than it has probably been moved to the Metropolitan Police Lost & Found Center located near Iidabashi Station. (Nanboku line, Iidabashi station, exit C2)
|JR East infoLine||Tokyo||English, Chinese & Korean||050-2016-1603||10:00-18:00 (Excludes year-end & new year holidays)|
|JR East lost and Found||Tokyo||Japanese||050-2016-1601||06:00-24:00 (Open all year)|
|JR West lost and Found||Osaka||Japanese||0570-00-2486 or 078-382-8686||06:00-23:00 (Open all year)|
|JR Central lost and Found||Nagoya||Japanese||050-3772-3910||06:00-24:00 (Open all year)|
Before telephoning or visiting, make sure you know:
- The date you lost your property
- The train you took when you lost your property
- Train number eg. Kodama653
- Departure and arrival station
- Boarding/Arrival time
- Train car number and seat number
- Detailed description of your property
- Item name
- Brand, colour etc.
What to do if you lost your wallet, passport, alien registration card or drivers license? – Report to the police station and not to a local police box. They will issue a “Ishitsubutsu todoke juri shomeisho” certificate that you have reported the loss to the police. It is usually necessary to have this certificate to apply for a new passport, alien registration or drivers license to do it immediately – even if you are hopeful you many get your item back!
Useful words when visiting the Police station – Lost and Found in Tokyo
Police station = keisatsu-sho けいさつしょ 警察署
Police box = koban こうばん 交番
Certificate that you have reported to the police = ishitsubutsu todoke juri shomeisho いしつぶつとどけじゅりしょうめいしょ 遺失物届受理証明書
“I have lost my XXXX” = “XXXX wo nakushimashita”「XXXXを、なくしました。」
“My XXXX was stolen” = “XXXX wo nusumaremashita”「XXXXを、ぬすまれました。」
“Please give me a certificate” = “ishitsubutsu todoke juri shomeisho wo kudasai” 「遺失物届受理証明書をください。」
What to do if you lost your credit card in Japan? – If you have a Japan based credit card you call the following number and have your card frozen. If your card is from abroad, the operator will give a special number to call for information since foreign credit cards can not be frozen by phoning the usual credit cards help numbers.
What to do if you lost your mobile phone? – If you lost your Mobile phone, you can temporary suspend your service and then reactivate your phone when you have found it.
|DOCOMO||Call 0120-524-360(24hours), but unfortunately only Japanese speaking service so the best thing may be to go to a nearby docomo shop.|
|AU||Call 007-77-111 (9am-8pm), there will be a recording in Japanese. Just press “0” and when you get the operator, ask for an English speaking person. You can also activate a remote lock for “osaifu-keitai” through the phone.|
|SOFTBANK||You can call 157 from an other Softbank phone or 0088-21-2000 from a regular phone and press “8” for English guidance. You can also go to a nearby Softbank shop.
If you have a “osaifu keitai” you can activate the remote lock at a nearby Softbank shop.
Good luck finding your important item! Lost and Found in Tokyo
Lost and Found Tokyo
Did you enjoy this article? If yes, please sign-up for the Best Living Japan newsletter so you don’t miss any great info. It is easy to sign-up just click here, and enter your email.