Lost and Found Tokyo

With so many kids, I have become a student of Lost and Found Tokyo. One of the best things about Japan is that you do not need to despair if you lose or forget something on a train or a cab. In Japan, there is a very high probability you will get your item back! I have lost wallets, numerous backpacks, phones and various sports items over the past 18+ years, and all have been found! This info is good to know, so do not lose or forget it! Best of Luck

Lost and Found Tokyo

Here is a handy list of Lost and Found in Tokyo numbers (airports, stations, taxis, and trains)  However, please see below for more details.

  • JR East Lost & Found Telephone Inquiry Center
  • JR Ueno Station Lost & Found
  • JR Tokyo Station Lost & Found (JR East)
  • JR Tokyo Station Lost & Found (JR Tokai)
  • Tokyo Metro Lost & Found Center
  • Toei Transportation Information Lost & Found
  • Tokyo Taxi Center
  • Haneda Airport
  • Narita International Airport
    <Before embarkation procedure after disembarkation procedure>
Terminal 1:0476-32-2105
Terminal 2:0476-34-5220
What to do if you have lost something on the Japan Rail (JR)?  – Similar to the subway lines, once JR staff find lost properties, the items normally will be stored at the last stop on the lines which road at the lost property counter or お忘れ物承り場所 (owasuremono uketamawaribasho) for around 1 week (this varies from JR region to region, generally trains that stop at Tokyo send lost property to the Tokyo lost and found). After this, belongings are transferred to the regional Police Lost & Found Centre.
 BranchLocationLanguagePhone Open Times
 JR East infoLineTokyoEnglish, Chinese & Korean050-2016-1603 10:00-18:00 (Excludes   year-end & new year holidays) 
 JR East lost and FoundTokyoJapanese050-2016-1601 06:00-24:00 (Open all year) 
 JR West lost and FoundOsakaJapanese0570-00-2486 or 078-382-8686 06:00-23:00 (Open all year) 
 JR Central lost and FoundNagoyaJapanese050-3772-3910 06:00-24:00 (Open all year) 

Before telephoning or visiting, make sure you know:

  • The date you lost your property
  • The train you took when you lost your property
  • Train number eg. Kodama653
  • Departure and arrival station
  • Boarding/Arrival time
  • Train car number and seat number
  • Detailed description of your property
  • Item name
  • Brand, colour etc.

What do you do if you lost something on a Japan subway?

Lost and Found Tokyo www.bestlivingjapan.com
If you realize your lose immediately and are still in the station then go talk to the train station manager and explain what you lost, which train and if possible which carriage. They will contact stations further up the line to search.

If later the same day you lost your belonging then contact the station you got off at – go in-person if you do not speak Japanese well. If it is the day after your lose then you need to contact or go directly to the Tokyo Metro Lost & Found Center in Ueno Station. Lost property is kept at Ueno Lost & Found Center for 3-4 days. You need to show your ID (Japanese driver’s license, passport, insurance card, student ID card, etc.) when claiming your belongings. When claiming for someone else, you need a letter of proxy. Telephone of Ueno Station Lost and Found 03-3834-5577, open 9:00-20:00 (365 days a year), located across from the pass office in Ueno Station (Hibiya Line) Ueno Station Map (Japanese Only).

If more than 4 days have passed since you lost your item than it has probably been moved to the Metropolitan Police Lost & Found Center located near Iidabashi Station. (Nanboku line, Iidabashi station, exit C2)


Lost your wallet, Passport, Alien Registration?


Lost and Found Tokyo Report to the police station and not to a local police box. They will issue a “Ishitsubutsu todoke juri shomeisho” certificate that you have reported the loss to the police. It is usually necessary to have this certificate to apply for a new passport, alien registration or drivers license to do it immediately – even if you are hopeful you many get your item back!

Useful words when visiting the Police station – Lost and Found in Tokyo
Police station = keisatsu-sho けいさつしょ 警察署
Police box = koban こうばん 交番
Certificate that you have reported to the police = ishitsubutsu todoke juri shomeisho いしつぶつとどけじゅりしょうめいしょ 遺失物届受理証明書
“I have lost my XXXX” = “XXXX wo nakushimashita”「XXXXを、なくしました。」
“My XXXX was stolen” = “XXXX wo nusumaremashita”「XXXXを、ぬすまれました。」
“Please give me a certificate” = “ishitsubutsu todoke juri shomeisho wo kudasai” 「遺失物届受理証明書をください。」

What to do if you lost your credit card in Japan?  – If you have a Japan based Lost and Found Tokyocredit card you call the following number and have your card frozen. If your card is from abroad, the operator will give a special number to call for information since foreign credit cards can not be frozen by phoning the usual credit cards help numbers.

Visa Card00531-11-1555(toll-free)
Master Card0053-11-3886(toll-free)
American Express0120-020-120(toll-free)
What to do if you lost your mobile phone in Japan?

If you lost your Mobile phone, you can temporary suspend your service and then reactivate your phone when you have found it.

DOCOMOCall 0120-524-360(24hours), but unfortunately only Japanese speaking service so the best thing may be to go to a nearby docomo shop.
AUCall 007-77-111 (9am-8pm), there will be a recording in Japanese. Just press “0” and when you get the operator, ask for an English speaking person. You can also activate a remote lock for “osaifu-keitai” through the phone.
SOFTBANKYou can call 157 from an other Softbank phone or 0088-21-2000 from a regular phone and press “8” for English guidance. You can also go to a nearby Softbank shop.
If you have a “osaifu keitai” you can activate the remote lock at a nearby Softbank shop.

Good luck finding your important item! Lost and Found in Tokyo

Lost and Found in Japan

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  1. Hello, to anyone who may be able help with this one….many years ago in 2000 or 2001, while I was traveling around New Zealand, I found a memory card from a camera.
    It was loaded with photos of the people (maybe a middle aged couple) who were traveling around New Zealand also, the people looked as though they were Japanese.
    The memory card was found in the middle of the North Island, on a road.
    I’d like to be able to return these photos to the owners if the can be found!
    Does anyone know how I may be able to get the message out there?

  2. Dear Sir/ Madam,
    I had a trip to Tokyo 3 years ago (for 6 Days, the exact date of my trip was 13 Feb.to 19 Feb. 2012). Unfortunately, during my stay I have lost about 1200 $USD (probably 17 or 18 Feb.).
    On that time I did not know that Tokyo had Lost and Found Center and I wasn’t familiar with services that it is offering. Therefore, I did not Follow-up about my money.
    So, I am wiring to know if there is still a chance to find my money or not.
    I am more than happy to prepare any needed document (such as my passport which proves my trip to Tokyo on that time).
    Thanks in advance,

  3. Edelmann Claudia

    my 16 year old son was travelling today from Kyoto to Osaka ( by train) he left his bag Back with Passport and Handy and Camera. It was a bag Back from the 23rd world scout Jamboree. His Group its on there way back, he is still in Osaka waiting for new papers then he can fly home as well. But all his memories – pictures of the last 4 weeks – will stay in Japan. Please help us to get back the passport and the rest. 4 great weeks souldn’t end with desaster. He is not connected with me in case of no Phone. Only one of the leader send me message that he is save, and they have already been to Police. But please a black Bag Back with the sign of the 23rd youth Jamboree is his. THANKS

    • Hi Claudia, I am so sorry I am just seeing this message now. Sandra and I were both on holiday. Was you son able to find his bag?

  4. Hi,
    we lost a camera sony coolpix with a small brown bag in Shibuya (Tokyo) on the 7th October. It contains pics of 4 adults and a baby. 3 men and 1 woman. In most of pictures you can read the name of the baby on the dummy “Elven”. I cannot contact the L&F office by phone since I am not in Japan anymore. Is there a chance you can help me out?

  5. JR rail found the cardigan I left on Narita Express as I left he country last Thursday but they don’t ship overseas. do you know of any service that would arrange pick up and ship it to me for a fee?

  6. I lost my Samsung Cell phone inside the taxi from Shinjuku East to Okubo Hotel : Tokyo inn House. The taxi driver left us in the main street, and asked us to come the small street. I paid Yen730, and he didn’t give me a receipt.

    The date is April 23, 2016 around 9pm. I asked hotel staff to help, no one help, so I took a taxi to the nearby police station. Stayed 2 hours and got a report loss sheet.

    My Japanese friend told me I will get my cell phone back as Japanese taxi driver is honest and helpful.
    The hotel staff helped me to call police station and the taxi company. But still not found.

    My Samsung Galaxy Express 2 is useful for me in last 4 to 5 years. More than 200 phone lists. I can retrieve the contact lists etc even I applied for a new SIM card. In present, without a cell phone, life is poorer.

    Please let me know how I get my old Samsung back. Really Thanks.

    • Krystyna, I agree with your friend it will probably find its way back to you. You have completed the police report which is the most important step. Based on my personal history it will take a few days, especially since it is a weekend. If it is turned in which I was told once over 90% are that you will find mid-week once all the lost items form the weekend cycle through. Lauren

      • Hi Lauen,
        May I know any other sources I can get my losing phone ? few weeks is over, no news from the taxi company and Shinjuku Police.

        Feeling very depressed.


    • Hi Emma, Sorry you lost your phone. I would not give up yet. Here is a link the the Tokyo metro police online lost item inquiry form. Give it a try and see what happens. http://www.tokyometro.jp/lang_en/support/lost/index.html

    • i tried the Shinjuku Main station on 2017, no news for my losing phone.

      From Now, I’m urge to get the losing phone Samsung Galaxy Express II on April 23, 2016. It’s because my lovely mom passed away half year ago. I think there was some rememberable photos in there.

      It’s 2018, can I get any information from uber taxi driver which driving from Shinjuku west side to Okubu on the night of April 23, 2016.

      The phone is rubbish for present users, but it’s big meanings to me. Please give me your helping hand from Taxi drivers.


      • Hi Krys, Uber should have the record for the driver you used that night. Please contact Uber and they should be able to help you. Good luck! -Sandra

  7. Can I know any route I can ask for my losing cell phone ? one month is over, no news.

  8. Help ! Highly depressed me. Can you tell which sources I can find my lost cell phone ?? Is it located in every station for “lost and found” ? How Can I call up the main police station for Shinjuku ?

    • Hi Krystyna, You need to go to any police station and submit a report for a lost item. This will then be put into the shared police lost item database. I do not think you can call you must go in person. Lauren

      • I’m in Hong KOng. Can’t go to Tokyo again.

        • Hi Krystyna, Maybe visit the Japanese consult in Hong Kong and see if they can help you? Sorry, usually people visit the police station to file a report before they leave. I am sorry I can not be of more help. Lauren


    Hi! Thanks for the option you provide me to publish. I lost my eye-glasses last Saturday July 9, 2016 between Tsukiji Fish Market and Tsukiji Station. I already went to the station, but I didn’t found them. Thanks!!!

    • Hi Jaime, The best you can do is file a lost item report (ideally with photo) to have it entered into the official lost and found tracking system. Don’t give up hope yet. Lauren

  10. Hello my son attended a Baseball Game on 2016/7/12 and lost his IPOD. Unfortunately, he did not realise it was missing until he and his school trip had returned to the Hotel. As they were moving onto another are of Japan the following day, there was no time to show up at a Police Station or back at the Stadium to try to find it.
    Is there any chance that it has been handed in and he could get it sent back to him, please? It has all of his photos from his Japan trip and his stay with his host family.

    • Hi Mandy, Which game and where? I can try to help you but need more details. Lauren

      • It was an Orix Buffaloes Game which was held on the 12th July. I cannot read the ticket as it is mostly in Japanese. Is there a way that I can attache a copy of the ticket for you to look at, please?

  11. Hoping that this is also same in Nagoya. I lost my passport 5 days ago and still update news about it. 🙁

    • Hi Hopeful, Your passport will probably come back! Passports are usually send directly to the country’s embassy or consulate. Call them first thing Monday a.m. they will probably have it! Lauren

      • I already tried every possible way of finding my pouch that I dropped in a taxi (which I forgot to ask receipt). It contains my passport and some cash. A week has passed and no update yet. I’m losing hope, I’m losing faith in humanity as well. 🙁 I’m afraid I’ll never visit this place again. :'(

        • Did you file a police report? if yes with which police department? Also check with your countries embassy or consulate in Tokyo for the passport.

  12. Hi
    I got out of a taxi outside APA Hotel Shibuya-Dogenzaka-Ue, Tokyo at approximately 12.30 am January 2. I left in the taxi a set of Rayban reading glasses (blue titanium frames) inside a black Rayban glasses case. Also inside was a small flash drive. In addition was my Samsung S7 phone – silver colour with a black protective case (no front). Can someoe assist in tracing this? I can supply photos if needed,

    • Hi Terry, Seems you had some serious bad luck losing items in Japan. You need to file a police report in Tokyo on the items you left in the cab. Would help if you have a recipe of the cab you rode. Did you file a police report and leave your contact email and phone numbers. Once the item is found they can send to you with proof of ID. Lauren

  13. Hi
    I was in Narita Airport Terminal 2 on January 2 between 4 and 6.30pm on the departure side of customs and immigration where i left my Nikon D3200 SLR digital camera – Red in colour with an 18-55mm lens and red shoulder strap. It was inside a small camera case grey in colour with sholuder strap as well.
    I can supply photo if required.

  14. Hi,
    I have lost my passport , resident card, mother child book, hospital documents for my new born bay , My number and some other valuable document in a plastic case in bus at Funabori eki-mae station 7 days before.
    Till now i have not got any information.
    Request you to help me in finding these valuable documents.

    • Prashant, You need to go to your local police office and file a report. I am sure those documents will be found and returned to you!

      • Dear Lauren,
        I have visited kasai police center and filed a report on the same day 5th of jan 2017. But till now it has not been found and i am calling and asking daily atleast twice.

        I know the bus route no , bus no and timing also. Can police see the bus CCTV recording and help me locating the person who has picked up my plastic case. As this case was having money also. But the most important thing that it was having all the original document of hospital which has been issued by hospital for my baby delivery along with all original documents for me and my family -like my number, resident card, passport , cash card etc was also inside the case.
        Can you help me finding these?

        • Hi Prashant, You seem to have done everything you can. I have never heard of something so personal not being return even if they take the money usually the paperwork stays in place. I am sorry I do not know what else you can do but wait at this point. Praying for your items to be returned soon! Lauren

  15. Hi! I lost my samsung phone in the rest room of Webpage in Odaiba where they were doing the Toyota car show. We’ve done all necessary internal lost and found work. Is there anything else we can do? We’re only on vacation and tons of our photos are on that phone. Is there anything else that we need to do? We really hope it gets returned. Thank you very much.

  16. Hello – i lost a brown leather Barbour wallet on Saturday night. I contained my HSBC bank cards and Irish driving licence.

  17. Aubrey Jackson-Blake

    Hi, I left a book, sketchbook and pencil case on a highway bus from Tokyo station to kawaguchiko, i bought tickets at the jr bus station but don’t know if it was a jr bus as it said fujiQ on the side. I’m not really sure who to call as these numbers seem to be for the rail? Do you have an idea of who I should try? Thank you so much if you can help.

  18. Daniel natanael

    Hello. Im daniel natanael. I left my backpack at narita express. I was at narita express 44. Car 2. Seat 14-c. Im confused how to get it since i never travel to japan before. Could you help me?

  19. Hi,
    I was traveling in japan from 11th march to 22nd march, while trvelling in Kobe i found a wedding ring at the hill top where from you can see the city,Its a silver ring on 20th march i found it at afternoon time.

    • Hi Amit, I think you should give it to the police instead of noting here. I am sure the owner has contact the police and submitted a lost and found report. Thanks Lauren

  20. Hi, am hoping you can help. Yesterday evening between 6.15 and 6.30pm we left a bag that contained a vase at ueno station in front of Anderson bakery in ueno station. Unfortunately we didn’t realise until we were on the kesei skyline back to narita airport. We have just returned to Dubai this morning, I have completed a form on the website http://www.jhelp.com but as I don’t speak Japanese am not sure the ueno station lost and found would understand my explanation. Is there anything else I can do.

    Many thanks

  21. Hello – Is there a US speaking contact information to call for the JR Ueno Station lockers? My son lost his receipt and could not retrieve his bag from the locker before going to the airport. I tried to call the number he gave but they are only speaking Japanese and hang up on me. Thank you in advance.

    • Hi Marcia,
      Try the JR EAST English Infoline +81 (50) 2016-1603. They are available from 10:00 to 18:00 daily except during the year-end / new year holidays. Good luck!

  22. Hi Lauren, I hope you can help me. This is my first time in Japan with my wife and we’ve been really enjoyed it. However today when I was on a Chuo Express train from Shinjuku to Tokyo, I forgot my backpack which I left on the top rack of the seat. When I got out at Tokyo station and found out that I forgot the backpack so I went to the office and asked for help, but they were not able to help, maybe because there are so many train and they kept running non stop. So we hope that after the last train, the staff will do the cleaning and send back to the Lost and found office. My bag is very important to me because it has my passport, JRPass and a camera which stored all the photos.
    In this case can you advise who should I contact to follow up?
    – Tokyo station lost and found office?
    – Chiba station which is the final stop of Chuo line?
    – Closest police office which is in Marunouchi?

    Thank you for your help and all the best to you.


    • Hi Kyle, you should report to the police asap. Also reportnto thentrain line you were on. They will enter the information into their data base and see What has been found.

      • Hi Lauren,
        We asked our hotel receptionist to call the hot line in Japanese the next morning and they managed to track it down. It was found at Toyoda Station (the last station of Chuo line). We came there and pick up our bag without any problem. The bag has everything in it. I was really happy and appreciate the help of the officers, and most of all the Japanese people. They are so kind and honest. After this my message to everyone who will accidentally be in the same situation: don’t lose hope, especially when you are in Japan.

        Thanks for your reply and all the best.



  23. Hi Lauren,

    I hope you can help me somehow.
    I’m in Japan for the first time, and today, while I was in Kobe I lost my mobile phone. I believe I lost it in the subway. I came back in all places I’ve been today but with no luck.
    I’ve been to all subway stations and asked the people who worked there but they asked me to call tomorrow as they didn’t have it there, in one station he couldn’t understand me well.
    The thing is that I had to head back to Tokyo today and I only have tomorrow in the country and I have no idea on how to proceed.
    One of the employees in the subway asked me to call them tomorrow, as they might have news about it.
    I think I can ask for someone in the hotel to call this number for me, as I had problems explaining I had lost my phone in the station. But I’m concerned that, even if they find it, how would I be able to retrieve it.
    Is there a service where they can send it? As there is no time for me to go there to pick it up anymore.
    And in case they can’t find it, how should I proceed?

    Thank you in advance,

    • Hi Eliza, I do not know of nay paid lost and found service. However, if you registered your info with the train station and police station, and they find the phone it will be returned to you. You many need to pay for shipping. Any update? Lauren

      • Hi Lauren,

        I asked in the reception of the hotel to get in touch with the number the subway has given me and they were able to find it!!
        They can’t send the item overseas and ideally they can’t send out the mobile as they usually require the person to go there to collect it, just to make sure it’s the right owner, but after talking to the receptionist, she managed to talk to them and they will send it to the hotel and the hotel will send it to someone we know in Japan.
        They just needed a proof of attorney and luckily we set everything before leaving Japan, they’ve also asked about the cover picture of the mobile.
        The hotel sent the document to them and we are waiting for the document to get to the station so they can send the mobile back, so we are waiting for news now.
        Hopefully everything will work out fine.

        Thank you for your reply,

        • Hi Eliza, great to hear you found your item! Love that Japan is safe, but a bit complicated to retrieve. Love happy endings. lauren

  24. I lost an iPhone 6 with a black case yesterday near Mister Donut in Kyoto Station. Please let me know if someone has turned it in at uyenvo01@gmail.com. I’m only in Kyoto for another day.

    • Hi Uyen,
      Please report it to the nearest police station or the Kyoto Station Information Desk. Say “kino keitai wo nakushimashita (I lost my phone yesterday)” Good Luck!

  25. Hi, my brother lost his passport on tokyo,

    He already reported to the police station but would like to know if there is a database or some place he can search for his passport.

    Looks like to get a new one he should wait over a month and he should return in 1 week.

    Thanks for your help in advance!

    • Hi Jose, If he has reported to the police that is the best database. Most likely his passport will be returned in the next day or two unless it has been thrown away in the garbage. lauren

  26. Hello, Everybody,
    I came from Mongolia on September 23rd and I lost my passport, money and resident card in Shinjuku bus terminal after I knew that I lost my stuff I reported to police immediatly but still no contact with me. I’m here at Akita prefecture to study for 1 year but it’s not gonna happen because of my problem Please help me people. I only want to find my passport and residence card i dont care about money please people of Japan and foreign residents share to anyone who can help me please. My name is Tuwsanaa Battur if you have any advice for me i would love to hear that thank you.

    • Hello Tuwsanaa, Sorry about your lost items. Reporting to the police was the best thing to do first. Next you should report to the ward you are registered at that you lost your card and need a replacement – they will have you on file. Also, make sure you also go to the Mongolia embassy and report the loss. A pain but everything is replaceable. I would be very surprised if your school does not support you with this. I hope everything is replaced, but best to do above very quickly.

  27. Christine MacDonald

    Hi, I lost a bag of shopping gifts possibly in Gyre Shopping Mall toilet or hairdressers. My question is -if items aren’t found there when I telephone, is there a lost property office in the Shibuya/ Harajuku area? Thanks ????????



    I was in Shinjuku bus station on Nove 17, 2017 between 10:15am to 10:50am to catch the airport limousine to Haneda Airport. While at the bus terminal, I went to the ladies’ toilet for a few minutes and then proceeded with my companion towards the A1 gate to the bus stop. Before reaching the gate, I realized that my bag ( a black coach brand tote bag) is missing. Inside the bag are my passport, e-ticket, iphone, IDs, credit cards, money and house keys. I ran back to the toilet to check but my bag was no longer there, I then went to the information booth to ask for assistance but they were disappointingly unable to help me and simply advised me to go to a police station.
    I was able to file a police report at the Harajuku Police station and eventually got a travel document from the embassy. I am desperate to retrieve my iphone, passport, IDs, and house keys, especially my iphone because of all the pictures and memories inside it.
    Please advise what can I do to improve my chances of getting my things back. I am now back in the Philippines. Your response will be deeply appreciated.

    • Hello Angelina, Sorry about your lost bag and items. You took all the right steps. Filing out the police document is the most important. Have you gotten it back?Lauren

      • No not yet, I do not know how to follow up with the police station. In fact I just posted another message on this board because the initial one and this response did not show up until I submitted my second post. Can you advise me on how I can make follow ups?? I have the reference number from the police but I do not know where to contact, they only gave me the phone number of the police station in Harajuku where my case is logged but they do not speak english, what to do next?

        • Hi Angelina, I think you have done everything at this point. The police will contact you if the bag is returned. If it is not reported by one week I would assume it is gone forever, and you should work on replacing all your items. Lauren

          • Hi Lauren,
            I am keeping my fingers crossed, its the 3rd working day today but I still hope my bag will find its way to the police station soon. I can’t help but feel that my bag was intentionally stolen because during that brief stay at the bus terminal where I lost my bag, some woman from the Philippines spoke with my companion and then engaged me in their conversation as well. It was right after that encounter that I lost my belongings and did not even have a clear recollection of what happened despite the short time that lapsed. Besides, I went back to the toilet in less than 10minutes from the incident and given the honest culture among the Japanese, the bag should still have been there…. Anyway, for now I can only hope and pray for the best. Thank you.–Angelina

          • We hope the police recovered your belongings. -Sandra

  29. My wallet was stolen at Narita Airport just end of October, 2017. I was in full panic mode and could not board my plane. Out of desperation, I stayed at the airport for 24 hours and kept going to the information desk to hope that someone would find remains of my wallet ( such as ID’s, etc). Without any money on me and no credit card the airline staff offered me some cash out of their own pockets so I could eat and make phone calls. It was such a nightmare. The police misinterpreted that my wallet was lost rather than stolen, so they never checked the surveillance video even though that’s the first thing I asked for, since I knew exactly where the wallet went missing. Since then I am back to my home country and still calling the airport and the airport police once in a while. Every time I have to describe the story again and again … I’m getting tired and will have to give up soon. I keep replaying the incident in my mind over and over again…. it was a stupid decision to put the wallet on the top compartment of my luggage cart to have hands free to lift my luggage. I guess I can’t beat myself up too much because what’s done is done… hope everyone will be careful at Airports, especially Narita Airport.

    • Hi Ms Kimberly Wong,

      I am writing to you only because I totally sympathize with you and feel what you went through losing your money and cards. I lost mine too, including my passport and I know how horrible it is for that to happen. I do hope and pray that you will get your things back one way or another, I am hoping for the same good luck also. Be well.

  30. Hi there
    My partner was in Tokyo for business last week. In his taxi journey before his return flight he left his jacket and mobile phone, this was morning of Saturday 9th December.
    There wasn’t time to file a police report as he had to catch a flight back to the UK. We’re hoping the taxi have taken the property back to the hotel but as of yet the hotel haven’t been back in touch.
    Is there anything he can do to file a police report from Scotland? I’ve tried to search the Tokyo Police Lost & Found database but nothing has shown yet.
    He still has a colleague in Tokyo who isn’t flying back until Thursday who could collect it and bring it back if he provided electronic copies of his ID. We wouldn’t be too bothered usually but the phone is only 2 weeks old and jacket one week.
    Many thanks

    • Hi Susan, sorry about your partner`s lost jacket and phone. Has the hotel contacted you regarding your lost items? Sandra

      • Hi Sandra,
        Unfortunately not. My partners boss was there for a few days after he left and tried the hotel but they had no information. I’ve done a bit of research but I don’t think there’s much else we can do from here without someone to act of his behalf on the ground.
        Best wishes, Susan

  31. Hi, I lost a black colour Samsung camera model EX1 with black strap possibly in Hakone on 20 November 2017. All my photos during my trip were inside the camera. It was very memorable because this was my birthday trip. I am desperate to retrieve my camera because of all the pictures and memories inside it.

    I was able to file a police report at the Ueno Park Police station.

    Please advise what can I do to improve my chances of getting my camera back. I am now back in the Malaysia. Your response will be deeply appreciated.

    • Hi Lim, We`re sorry about your lost bag and items. Filling out a police report was the right step. Have they contacted you? Sandra

  32. Hi, I have lost a small bag which was full of money in it. It was around ¥30000 and with some ¥1000 in it. I lost it at the ticket booth when I was buying ticket for my family. The bag is blue in colour. I lost it today on the 20th December 2017 at the Osakako station at around 8 at night. I’ll be calling the train station tomorrow and check if they have recieve the blue bag. Luckily, my dad still have money for the rest of the trip. I hope you guys are able to do something. I appreciate everyone’s help. Thank you…

  33. Hi, I lost my phone on a JR Express bus to Narita airport from Tokyo station. I need proof that I attempted to contact the police and the bus company for my travel insurance. I can’t find someone to email asking if my phone came in? Also I’m not sure who to call to sepcifically ask if my phone has come in? Any suggestions?

    • Hi Lauren, I apologize for the delayed response. Please try calling JR East at +81 50-2016-1601 with the date and time of the bus you took and description of your phone. We hope it turns up. – Sandra

  34. Chakrapan Benjapornthavee


    On Monday 5th Feb 2018, I lost my SD card. It was Samsung brand 128 GB together with mobile phone SIM card. They both are in a small ziplock bag.

    The areas I might lose them are:
    1) Places around Kita-Sandi metro subway (Shibuya area)
    2) Shinjuku sanchome station
    3) Akasaka-mitsuke station

    Thank you very much if you find it or if you can recommend how.

    • Hi Chakrapan, please go directly to Metropolitan Police Lost & Found Center located near Iidabashi Station or call 03-5227-5741. We hope it turns up. Sandra

      • Chakrapan Benjapornthavee

        Dear Sandra,

        Thank you very much.

        I’m not in Tokyo now. Could you recommend any methods that I could contact Police Metropolitan Lost & Found online?

        Wish to contact them soon.

        Thank you very much once again.

        • Dear Chakrapan, Unfortunately they do not communicate online. You can contact them by fax at 0570-550-142. Good luck! -Sandra

  35. Hi. I left my Blue with white spots Jansport Bag on the train on the Yamanote Line. They are all filled with food (eggs, ham, and an apple) We dropped off at Nippori Station by 11:40-ish. How can I recover it?

    • Hi Marc, The best way to retrieve is to visit a Yamanote train office. They have a database where they register lost and found. Lauren

  36. Hi,
    I left my scarf that my mom knitted for me between a Family Mart and an Airbnb literally the next building over in Ginza. What are the chances someone will give a scarf to a police station since it’s not something “valuable” like a wallet or a purse? Thank you so much if you can help, I’m so disappointed in myself.

    • Hi Heather, I would check with the building you left it at or the Family Mart. The chances of a scarf being turned in are low, but not impossible. But I would check with the closest buildings.

  37. Kathy tamvubting


    I just left Tōkyō today with my family. We had lunch at the Keio plaza top floor and went back to hotel(with 2 stops : the stationery shop and Lawson’s) to gather family for the bus to head to airport.

    I realized before boarding that I left my daughters backpack containing our iPad and other items dear to her. Retraced my steps , Keio plaza lost and found couldn’t understand English and the bus was going to leave. Checked out the 2 store stops, Lawson’s said they didn’t see anything and the stationery store couldn’t understand English.

    Went back to philippines broken hearted. The bad had the notepad from the hotel and her nickname embroidered at the backpack. Left word at the Keio Plaza Hotel . Would it be brought back to the hotel if they opened the backpack?

    • Hi Kathy, I`m not sure if the person would return it to the hotel, however I would contact the hotel at rooms-reserve@keioplaza.co.jp with the description of your items (as detailed as possible), the date, time and place you may have left it and your reservation name and dates. If someone left it at the hotel`s lost and found they can contact you. ~Sandra

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